Findings from the investigation show external unauthorized access to MSG's payment processing system for the properties listed above and the installation of a program that looked for payment card data as that data was being routed through the system for authorization. Data contained in the magnetic stripe on the back of payment cards swiped in person at the MSG locations listed above between
It is important to note that MSG has fixed the issue, and customers may use their cards with confidence at MSG venues.
MSG is providing information on its website, www.themadisonsquaregardencompany.com/customerupdate, regarding steps customers can take to guard against misuse of payment card information. Potentially affected customers are advised to remain vigilant by regularly reviewing their payment card statements for any unauthorized activity. Customers should immediately report any unauthorized charges to their card issuer because payment card rules generally provide that cardholders are not responsible for unauthorized charges reported in a timely manner. The phone number to call is usually on the back of the payment card.
MSG recognizes the importance of protecting customer data and deeply regrets any inconvenience this incident may have caused its customers. MSG has set up a dedicated call center for customer inquiries regarding this matter. Individuals can call 844-319-9619 from
Kimberly Kerns, Kimberly.Kerns@msg.com
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